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If you’re applying for a job in a call center, you want to stand out from the competition so you’re the candidate who gets hired. Your resume gives you a chance to introduce yourself to the hiring manager and show why you should move forward to the interview phase.

Most hiring managers only glance at resumes quickly and make decisions in a matter of seconds about which candidates they want to follow up with, so you’ll need to do everything you can to make the right first impression fast. To make sure your resume stands out from the crowd and maximizes your chances of moving forward in the application process, consider these key tips:

  • Showcase your qualifications: The hiring manager glancing at your resume should be able to determine in seconds whether you are qualified for the job. To make sure you show off your relevant qualifications, include easy-to-read bulleted lists detailing quantifiable successes you’ve had in the past. Your job descriptions and the details you give about past work experience should provide details about your customer service skills and relevant past history fielding phone calls and meeting customer needs.
  • Emphasize training: If you have formal training or certifications that are relevant to the job, be sure the employer knows about your educational background. Training in communications, call center software systems and public service are all relevant and should be highlighted on a resume.
  • Provide quantifiable proof of your skills: Don’t make the hiring manager guess whether you did a good job. Explain your accomplishments in detail both in your experience section and in a summary of your skills. Try to include objective metrics that emphasize your career abilities. For example, specify the volume of calls you’ve successfully handled and include any information about awards you’ve received or special recognition at past jobs.

IES Custom Staffing also helps you land interviews for call center jobs because we can put you in contact with companies in your area that are hiring people with your skills and trust us to send them qualified candidates. To find out more about how our staffing professionals can assist you with finding the call center job you’ve been looking for, contact us today.

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