Exit interviews can provide your company with important information to help increase productivity and reduce turnover. However, you need to know how to get the most value out of your exit interview so you can better understand your workplace culture and find areas for improvement.
To help ensure your exit interview is as effective as possible, follow these key tips:
- Create an environment that makes the employee comfortable to facilitate honest feedback: You don’t want an employee to provide you with platitudes because they fear they’ll be judged for their answers or the things they say will get back to their co-workers or manager. Make sure you foster a sense of trust and make the employee comfortable from the start of the interview so they’ll speak freely.
- Look for information both on areas to improve and on what your company does well: While you should use the exit interview to get an idea of what shortfalls your company has, you don’t want to focus only on the negative. Be sure to consider what the employee said your organization does well so you can work on fostering these competitive advantages.
- Find out what prompted the employee to start looking for other work: This is the key question to ask in an exit interview because you want to find out why employees were looking for other alternatives or what made them open to different opportunities. If there is something your company isn’t providing – like a path to advancement or an opportunity for creativity – this question can help you get to the root of the problem so you can make changes to reduce turnover. If this employee was open to going to work elsewhere because of a particular weakness or shortfall in your organization, chances are good other employees will be too.
When staff members leave your organization, reach out to IES Custom Staffing if you need to bring new employees on board. Our staffing service has a long history of matching qualified job seekers with companies where they thrive. To find out more about how the staffing professionals at our firm can help you, contact us today.